Frequently Asked Questions
Everything you need to know about shopping with BetterAlt
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached. Exchanges are free, while returns for a refund incur a small shipping fee.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment at home.
Are your materials sustainably sourced?
At BetterAlt, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure a lower environmental impact.
Can I change or cancel my order after it has been placed?
We process orders quickly, but you have a 1-hour window after placement to cancel or modify your order via your account dashboard or by contacting support.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.